2 Perhatikan surat di bawah ini. / Please look at the letter below., Bonnie Dixon , 123 Mission Hills , Houston, TX , 11 February 2021 , Travis Barnes , Customer Service Manager , Airpod Electronics Ltd. , 789 East Riverside , Austin, TX , Dear Ms. Dixon, , i am writing to complain regarding the defect in Airpod Music Player purchased on 11 January 2021 from, your online store. , The music player worked properly for one month but it has not been functioning properly for the past three , day. The sound breaks whilst the songs are being played and the system hangs multiple times. Moreover,, the songs stop playing abruptly and require the system to be restarted. Since the music player is still in , the warranty period of one year, I wish to get it replaced. , I have enclosed a copy of the proof of purcase for you2019re reference. I look forward your response. Thank , you very much. , Yours truly, , Bonnie Dixon , Bonnie Dixon , Pertanyaan / Questions, Identifikasi 3 (tiga) kesalahan pada surat di atas., Please identify 3 (three) errors in the letter above.

2 Perhatikan surat di bawah ini. / Please look at the letter below.


Bonnie Dixon
123 Mission Hills
Houston, TX
11 February 2021
Travis Barnes
Customer Service Manager
Airpod Electronics Ltd.
789 East Riverside
Austin, TX
Dear Ms. Dixon,
i am writing to complain regarding the defect in Airpod Music Player purchased on 11 January 2021 from
your online store.
The music player worked properly for one month but it has not been functioning properly for the past three
day. The sound breaks whilst the songs are being played and the system hangs multiple times. Moreover,
the songs stop playing abruptly and require the system to be restarted. Since the music player is still in
the warranty period of one year, I wish to get it replaced.
I have enclosed a copy of the proof of purcase for you’re reference. I look forward your response. Thank
you very much.
Yours truly,
Bonnie Dixon
Bonnie Dixon
Pertanyaan / Questions
Identifikasi 3 (tiga) kesalahan pada surat di atas.
Please identify 3 (three) errors in the letter above.

 

There are 3 errors in the letter:

  • The word “purcase“, the correct one is purchase.
  • For you’re reference“, the correct one is “for your reference.”
  • “I look forward your response“, the correct one is “I look forward for your response.”

Pembahasan

Surat di atas adalah complaint letter yang diajukan oleh Bonnie Dixon kepada Travis Barnes selaku Customer Service Manager dari Airpod Electronics Ltd. Complaint letter adalah surat pengaduan untuk mengajukan komplain atau keluhan mengenai barang atau jasa yang sudah dibeli.

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Tiga kesalahan dalam surat di atas:

  • Seharusnya purchase artinya membeli.
  • Seharusnya for your reference artinya untuk referensi Anda atau sebagai informasi.
  • Seharusnya I look forward for your response artinya saya nantikan respon Anda.

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